- You are entitled to a 7-day appreciation period (including weekends and holidays) starting from the date you receive the product. To request a return, the item must be in brand new, unopened condition, and both the top and bottom seal stickers must remain intact. A copy of the purchase receipt must also be provided. Please submit your return request online within 7 days of receiving the item. Requests submitted after the deadline will not be accepted.
※ Submitting a return request through the website does not constitute acceptance by Omesis. Refunds will only be processed after our customer service team inspects the returned product and confirms it meets the return criteria.
- Please note that the appreciation period is not a trial period. Returns will not be accepted for reasons such as:
Change of mind,Impulse purchases,Duplicate orders,Forgetting to use a discount code,Shade or color mismatch,Other personal preferences
- If a return is approved, any discount or voucher applied to the order will become void, and partial returns are not accepted (no splitting of orders).
- If a return causes the remaining items in the order to fall below the free shipping threshold, a logistics handling fee will be deducted from the refund amount.
- If the original order qualified for a free gift and the return causes the order to no longer meet the gift threshold, the gift must be returned as well.
If the gift is not returned, or is returned in a used or damaged condition, it will be considered as purchased at its original price.
Exchange Policy
- To be eligible for an exchange, items must be brand new, unopened, and the top and bottom seal stickers must remain intact. Exchanges must be requested within 7 days (including holidays) from the date of receipt. Customers are responsible for the shipping cost to return the item to omesis, and late returns will not be accepted (as determined by the postmark date).
- Please include a note in the package with the following details:
- Name and quantity of the item(s) to be exchanged
- Recipient’s name, phone number, and address
- NT$80 logistics handling fee for reshipping the exchange item ※(For international members, logistics handling fees are based on the rates quoted by the shipping carrier.)
- Exchanges are limited to items or sets currently available on the official website and must be for items of equal value.
- If the returned item shows any sign of a broken seal, omesis reserves the right to reject the exchange and will return the original item to you.
Product Defects
If you receive a product that is defective, damaged, or missing items, please contact our customer service via LINE within 7 days from the date of receipt (including weekends and holidays) for assistance.
If the product was purchased through customer service, bought in bulk during a promotion, or intended as a gift, please also inspect the product within the 7-day appreciation period to confirm its integrity.
If the product has been used more than one-third of its volume, we will not be able to process a return or exchange.
※ Exchanges for defective products are limited to the same item only.
Allergic Reactions
If you experience any signs of an allergic reaction, please stop using the product immediately and reach out to omesis customer service at your earliest convenience.
To help us process your return request, please provide the following within 15 days of receiving your order (including weekends and holidays):
Clear photos showing the allergic reaction, and A medical certificate confirming the reaction was caused by an omesis product.
Please note: If more than one-third of the product has been used, we will be unable to accept the return.
※ In the case of any dispute, the Taiwan New Taipei District Court will serve as the court of first instance.
Overseas (Cross-Border) Return Policy
All products on the official website are priced in New Taiwan Dollars (NTD). For overseas orders, only credit card and Apple Pay payment methods are supported. Transaction fees (including refunds) and exchange rates are subject to your issuing bank’s policies. If you have any questions, please contact your card issuer directly.
If the payment is unsuccessful or the order is canceled, the transaction is considered failed. Omesis will not charge your card. If you receive a payment success notification, please wait 14 business days before contacting your bank or check your next billing statement (subject to your bank’s billing cycle).
Due to the complexity of international shipping procedures and varying customs regulations across countries, overseas members are not eligible for the appreciation (cooling-off) period, return/exchange services, or allergy-related returns. Please carefully review and confirm your order details before completing the checkout process. By placing an order, you acknowledge and agree to these terms.
In cases of defects, damage, or missing items, please refer to the [Defects Policy] for further instructions.
In case of product defects, damage, or shortages, please refer to the [Defects Policy] for handling procedures.
When placing an order, please provide complete and accurate recipient name, phone number, and address. If incorrect information causes misdelivery or inability to deliver, and shipping details need to be changed, you will be notified via email. All related costs (address change fees, second delivery fees, etc.) will be borne entirely by the overseas member.
If local logistics experience multiple failed delivery attempts due to reasons attributable to the overseas member, and repeated contact attempts are unsuccessful, resulting in package destruction, no refund will be provided. Additionally, packages sent to PO boxes that cannot be signed for and subsequently lost are not the responsibility of Omesis; overseas members must understand this.
Overseas delivery typically takes 7 business days (excluding holidays) after payment confirmation. Delivery times may be affected by force majeure events such as typhoons or pandemics. If your package is delayed beyond the estimated delivery time, please proactively contact Omesis customer service.
Due to differing import tariff regulations and local customs standards in each country, if customs require payment of duties or taxes, such costs must be borne by the overseas member. Omesis will notify you via email and SMS. Packages will be held for 14 business days; if payment is not made or the member refuses to pay taxes resulting in package destruction, all losses are the responsibility of the overseas member, and no refunds will be issued.